If you think that you’ve received a fraudulent email pretending to come from HelloSign, send the email as an attachment to firstname.lastname@example.org and delete it.
Signs of fraudulent emails and websites:
1. Fake links
- Avoid fake links by accessing your documents directly from https://www.hellosign.com or https://www.helloworks.com by logging in.
- For emails, always hover over the link using your cursor before you click on it. The email status bar will show the intended destination. All links from Hellosign will redirect to hellosign.com, hellofax.com or helloworks.com
2. Fake sender email address
- Fake emails may include a forged email address in the "From" field. This field is easily altered. If you don’t recognise the sender of a HelloSign envelope, contact the sender to verify the authenticity of the email.
- HelloSign email requests to sign a document never contain attachments of any kind. DO NOT open or click on attachments within an email requesting your signature.
- Only after all parties have signed will HelloSign provide a PDF in email. We do NOT send any other type of attachments.
4. False sense of urgency
- We do not have the concept of urgency in our platform. As such, urgent requests are not valid.
5. Misspellings and bad grammar
- Fake emails often contain misspellings, incorrect grammar, missing words and gaps in logic.
6. Unsafe sites
- We only provide access via https.
7. Pop-up boxes
- We do not use pop-ups as a part of our email notifications.